Product or service reviewed: Heat pump
I just purchased a Mitsubishi heat pump from San Juan Heating and they did a great job. They came to the house assessed my needs and proceeded to install the system on time as described. The system was installed efficiently, and professionally and they took time to answer all of my many questions. I appreciated the entire process and would recommend their service.
Product or service reviewed: Mitsubishi heat pump purchase and installation
I purchased a Mitsubishi heat pump from San Juan Heating, after much research on the web as to the most dependable and efficient brands. Wil Oliver, the office manager, came to the house, took time to listen to my needs and decisions, and gave thoughtful input. The install crew showed up, on schedule, a week later, and before installing the heat pump asked for my input and wishes as to location of the outside and inside units and the running of the connecting lines. Five hours later, the job was finished, and was beautifully installed. The crew took time to explain the details and specifics of running the machine. We ran the heat pump first on cooling and then on heating. It has been three weeks since the installation and the machine is working flawlessly. When I have questions, the manual they supplied is able to answer all of them. Everyone at San Juan Heating has been helpful, knowledgeable, and friendly. The additional benefit is that the heat pump should save me a considerable amount on my annual electric bill.
Jeff, San Juan Island
Product or service reviewed: Oven service and installation
I must've called the poor office team twenty times, micro-managing a service call and then an installation. Stacey and Leilani and our technician, Thomas, were helpful and friendly and unendingly patient and flexible, and they made oven magic happen! Thank you San Juan Heating, you're our go-to now!
Product or service reviewed: Heater and ducting service
San Juan Heating came to our rescue the first winter in our new home, when we discovered our heat pump wasn't working properly. The house was 47 degrees. After calling three other companies, all of which wanted to give estimates on a new heat pump (and not getting back to me until I called them), Thomas from San Juan Heating came out an fixed the problem within 10 minutes! We didn't have to replace our heat pump at all: the wires on the motor were crossed, causing it to run backwards, thereby putting no heat into the system at all. Once he made this simple repair, which everyone else missed seeing, we had a toasty house.
Since then, we have trusted San Juan Heating to install our wonderful bathroom exhaust fan/heater, and optimize our duct work. They are always professional and thoughtful, punctual for appointments, and don't stop until they (and we) are satisfied with the work. I cannot recommend them highly enough!
Eastsound, WA USA
Product or service reviewed: Replacement of Heating Unit
In October 2016 we purchased a home on Orcas Island in Washington State. It soon became apparent that our house did not have adequate heating to handle the rigors of an island winter. We began searching for a company that could help. Several people mentioned San Juan Heating.
We called and arranged a visit from Danny Kiser in sales and marketing. He thoroughly assessed our situation and made a recommendation to which we agreed. Danny was concerned about a weather front moving toward us so he juggled their schedule and arranged for the installation to be done the next day; a very cold and wet Saturday.
As promised, Danny plus our two installers, George and Cameron arrived and went to work. They were organized and efficient as well as friendly and solicitous; making sure we understood what they were doing every step of the way. Once the installation was done, they cleaned up and provided extensive instructions as to how the system worked. The following Monday, Danny called to ask if we had any questions or problems and to make sure we were satisfied. We assured him that the house was now warm and comfortable.
This is a company that takes the concept of customer service very seriously. We couldnâ€™t be more pleased with the whole experience. Every step of the way, from our initial contact to the completed installation, San Juan Heating was responsive, efficient, and professional. We are so grateful for their help and recommend them without hesitation.
Product or service reviewed: Heating Solutions
I wanted to personally extend an invitation for you to talk with me personally to see what we can do for you to make your heating experience enjoyable and how we can save you money. I am a second generation HVAC and Refrigeration Specialist with a master residential electrical license in the state of Washington.
We are dedicated to your personal satisfaction and comfort. You have my personal guarantee that you will be 100% satisfied with our products or your money back!
Owner, San Juan Heating LLC